1. Acceptance of Terms:

By placing an order with GouldCrafts you acknowledge and agree to the following terms and conditions. These terms constitute a legally binding agreement between you and GouldCrafts

2. Ordering Process:

All orders placed through our website or other channels are subject to acceptance and availability. We reserve the right to cancel or refuse any order for any reason.

3. Payment:

Payment must be made in full at the time of placing the order. We accept various payment methods, including credit/debit cards and other secure payment options.

4. Shipping:

We aim to dispatch orders within 2 business days of receiving payment. Shipping times may vary based on your location.

5. Return Policy:

Craft supplies can be returned within 14 days of the delivery date. To initiate a return, please contact our customer service team at crafts@gould.co.uk. Returned items must be in their original condition and packaging.

6. Return Procedure:

To return an item, please follow the instructions provided by our customer service team. The customer is responsible for return shipping costs unless the return is due to a defect or an error on our part.

7. Refunds:

Refunds will be issued within 3-5 business days of receiving the returned items. The refund will be issued to the original payment method. Please note that shipping costs are non-refundable.

8. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of receiving the order. We may require photos or additional information to process your claim.

9. Cancellation Policy:

Orders can be cancelled within 12 hours of placement. After that period, orders may have already been processed and cannot be cancelled.

10. Intellectual Property:

All content on our website, including product images, text, and designs, is the intellectual property of GouldCrafts. Unauthorized use of this content is prohibited.

11. Privacy Policy:

We take the privacy and security of your information seriously. Please review our privacy policy for details on how we collect, use, and protect your personal information.

12. Changes to Terms and Conditions:

We reserve the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review this page periodically for changes.